Modality and return policy


SimBooth welcomes you to its online store. Even if we have taken all the necessary steps to ensure the accuracy of the information on our web site, we do not guarantee that the information or elements contained therein are perfectly up-to-date and free from errors. Our store does not assume any responsibility for errors that may appear in the content of its web site, for example, information related to the description of a product, its prices and availability.


The sale of a product you wish to order through the web site will take effect when you have completed the order process and have made the payment of the sale price. This price is listed next to the product on the website at the time your order is completed. Federal and provincial sales taxes are in addition to the sales price. Product payment is by Visa or Master Card using PayPal or Stripe secure payment system.

If the product ordered is not available at the time of shipping, SimBooth will notify you by e-mail. You will then have the choice : i) to cancel the sale, in which case SimBooth will refund in full the price paid or (ii) replace the product.

Security and payment

Personal information received through e-mail will be shared with staff of SimBooth, in order to meet request for products and services. We do not offer your e-mail address or any other item of information to a third party unless we have your approval to do so.

Shipping and delivery

We'll deliver the ordered products to the address provided when ordering, through Canada Post or an independent courier. SimBooth shall not be liable for any default in delivery, any injury or damage, direct or indirect, that you may suffer. No delivery will be made to a post office box.

Shipping costs are included for each order. Deadlines are 2 to 7 business days, depending on the region when the delivery is made within the province of Quebec. Shipping is limited to Canadian territory.

When you place an order, a confirmation email from SimBooth will be sent to the e-mail address provided at time of purchase, within 24 hours. To receive this email, you must have paid your purchase via Stripe and have received a confirmation from them. If you do not receive this email, please contact us at [email protected]. Items are shipped subject to availability, as stock is not guaranteed when ordering. Processing of orders placed during statutory holidays may incur a slight delay.

You are responsible for ensuring the accuracy of the product description, price and billing details and, if necessary, correcting any error or inaccuracy. If this is impossible for you to do, you must promptly notify SimBooth by e-mail to [email protected].

In addition, you declare that the personal information provided to SimBooth for billing in order to complete the purchase is accurate. You also represent and warrant that you are the rightful owner of the credit card used to pay the retail price and taxes on any product purchased.

We recommend that you print a copy of the confirmation email in order to check that the information on the purchase confirmation message is accurate and recheck your order.

Taking of possession and assumption of risk

The products you buy on the web site of SimBooth will be delivered either by Canada Post or an independent courier, which are completely independent of SimBooth.

Return policy and order cancellation

No exchange, return or refund, or transfer to a third party will be accepted following the purchase of products on the website of SimBooth. Each order is considered final. For more information, please contact one of our customer service representatives at 877 228-5533 or by e-mail to [email protected].

Legal notice

This web site belongs to Simbooth. Although the information, material and products described in this web site are updated as frequently as possible, SimBooth can provide no guarantee that the information and products are actually updated, accurate, complete, or free from any errors. Such information and products can be expected to change without notice. In addition, Simbooth cannot be held responsible for damages of any kind resulting from the use or the inability to use the products, delivery delays or incomplete deliveries.

This agreement is deemed executed in the province of Quebec; you hereby agree and irrevocably acknowledge the exclusive competence of the provincial courts, sitting in and for the district of Beauce, for any conflict.